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Making an Offer on Scoopton – Customer Help & Support - Scoopton Help & Support
Making an Offer on Scoopton – Customer Help & Support
7 October 2026 Comments Off
Scoopton’s Make an Offer feature allows eligible customers to propose a price for selected products instead of purchasing immediately at the listed price.
The seller can accept your offer, decline it, or send you a counteroffer. If an offer is accepted, you will have a limited period in which to purchase the product at the agreed price.
Who can make an offer?
You must have a registered Scoopton customer account and be signed in to use Make an Offer.
Offers are only available on products where the seller and Scoopton Marketplace have enabled the feature. If a product is eligible, you will see a Make an Offer option on the product page.
Not every product will necessarily accept offers.
How do I make an offer?
Open the product you are interested in and select the correct product option or variation where applicable.
Click Make an Offer.
Enter the price you would like to offer and add an optional message to the seller if you would like to provide additional information.
Submit your offer.
Your offer is then sent securely to the seller for review. You can follow its progress from your Scoopton account.
Is my offer for the whole order?
No.
An offer applies only to the individual product or product variation associated with that offer.
Delivery charges, taxes and other applicable checkout charges are calculated normally during checkout.
An offer is not a general discount on your entire shopping basket.
Can I choose how many items I want?
Where multiple quantities are allowed, the seller may indicate that an agreed offer price can be used for up to a particular quantity.
When purchasing an accepted offer, you must remain within the quantity approved for that offer.
Any quantity restrictions shown with the offer form or accepted offer form part of the agreement.
Why won’t Scoopton tell me the seller’s minimum price?
A seller’s minimum acceptable price is private.
If your offer is below the seller’s permitted range, Scoopton may tell you that the offer is too low or outside the acceptable range, but the seller’s actual minimum price will not be revealed.
This allows customers to negotiate while protecting sellers’ confidential pricing rules.
What happens after I submit an offer?
The seller can review your offer and choose an available response.
The seller may accept your offer, reject it, or send you a counteroffer.
You will receive updates through Scoopton and may also receive an email notification when action is required.
Your offer page will show its current status.
What is a counteroffer?
A counteroffer is a different price proposed by the seller.
For example, if a product is listed at £20 and you offer £15, the seller may decide that £17 is a price they are willing to accept.
The counteroffer will appear in your offer details together with any expiry information and the actions available to you.
A counteroffer does not charge you or automatically create an order.
What happens when my offer is accepted?
An accepted offer gives you the opportunity to purchase the eligible product at the agreed price.
Acceptance is not an order and no payment is taken simply because an offer has been accepted.
You must still add the accepted offer to your basket and complete Scoopton’s normal checkout process.
The accepted price is protected for your customer account and the relevant product or variation. It cannot be transferred to another customer.
How long do I have to buy after an offer is accepted?
Accepted offers have a purchase deadline.
The exact expiry date or time will be shown with your accepted offer and, where applicable, in the acceptance notification.
You must complete checkout before that deadline.
If you do not purchase within the allowed period, the agreed price expires and the product normally returns to its standard selling price.
Does accepting an offer reserve the product?
No.
An accepted offer gives you access to the agreed price for the permitted period, but it does not reserve stock.
The order is only secured once you successfully complete checkout.
Can I reuse an accepted offer?
No.
An accepted offer is intended for the specific customer, product or variation, approved quantity and applicable purchase period.
Once the accepted offer has been successfully used to place an order, it cannot be redeemed again.
Can I share my accepted offer with somebody else?
No.
Accepted offer pricing is linked securely to your Scoopton customer account and the relevant purchase.
Sending another person your offer link does not give them access to your negotiated price.
Can I use a voucher with an accepted offer?
Most additional product discount vouchers cannot normally be combined with an already negotiated Make an Offer price.
Eligible promotions that affect something different, such as qualifying free-delivery offers, may still apply where permitted.
Any applicable discount or delivery information will be shown during checkout before you pay.
What happens to delivery charges?
Make an Offer normally changes the agreed price of the product, not its delivery charge.
Your available delivery methods and shipping costs are calculated through Scoopton’s normal checkout system.
Always check the full order total before completing payment.
Can I keep submitting lower offers?
To prevent misuse of the service, Scoopton may limit the number of offers that can be submitted for the same product within a period of time.
If you reach an offer limit, you may need to wait before submitting another offer.
These controls help keep negotiations useful for both customers and sellers.
Can a seller change their offer settings after I submit?
Sellers can change whether they accept new offers and may update their pricing policies.
However, turning off Make an Offer for a product does not simply erase an existing negotiation that is already in progress.
Existing offers continue to be handled according to their status and applicable conditions.
Is my email address shown to the seller?
Your personal email address is not intended to be exposed simply because you make an offer.
Offer communication is handled through Scoopton’s Marketplace system. Email may be used to notify you that something has happened, but communication between customer and seller should remain within the Scoopton offer facility.
This helps protect the privacy of both parties.
What do the offer statuses mean?
Submitted means your offer has been sent and is waiting for action.
Countered means the seller has proposed a different price.
Accepted means a price has been agreed and you can purchase subject to the stated deadline and conditions.
Rejected means the seller has declined the offer.
Cancelled means the negotiation has been cancelled before becoming an order.
Ordered means the accepted offer has been successfully used to place an order.
An offer may also become unavailable after its permitted response or purchase period expires.
What happens after I place the order?
Once checkout has been completed successfully, the purchase becomes a normal Scoopton order.
You can follow the order through your Scoopton account and the normal Marketplace order process applies to payment, delivery, communication, returns and any applicable after-sales support.
The original offer remains associated with the resulting order so there is a clear record of the agreed price.
Important things to remember
Making an offer does not guarantee that the seller will accept it.
An accepted offer does not mean that an order has already been placed or paid for.
Complete checkout before the stated deadline if you want to use the agreed price.
Make sure you are purchasing the correct product and variation.
The seller’s private minimum pricing information will not be disclosed.
Offer prices are personal to the eligible customer and cannot be transferred or reused.
Stock is not reserved until checkout is successfully completed.
Normal delivery charges and applicable checkout conditions still apply.
Need help with an offer?
Open your Scoopton account and view the relevant offer first. Its current status, agreed price, expiry information and available actions will be displayed there.
If something appears incorrect or you need assistance with the Marketplace process, contact Scoopton Customer Support and include your offer reference where available.
Making an Offer on Scoopton – Customer Help & Support
Scoopton’s Make an Offer feature allows eligible customers to propose a price for selected products instead of purchasing immediately at the listed price.
The seller can accept your offer, decline it, or send you a counteroffer. If an offer is accepted, you will have a limited period in which to purchase the product at the agreed price.
Who can make an offer?
You must have a registered Scoopton customer account and be signed in to use Make an Offer.
Offers are only available on products where the seller and Scoopton Marketplace have enabled the feature. If a product is eligible, you will see a Make an Offer option on the product page.
Not every product will necessarily accept offers.
How do I make an offer?
Open the product you are interested in and select the correct product option or variation where applicable.
Click Make an Offer.
Enter the price you would like to offer and add an optional message to the seller if you would like to provide additional information.
Submit your offer.
Your offer is then sent securely to the seller for review. You can follow its progress from your Scoopton account.
Is my offer for the whole order?
No.
An offer applies only to the individual product or product variation associated with that offer.
Delivery charges, taxes and other applicable checkout charges are calculated normally during checkout.
An offer is not a general discount on your entire shopping basket.
Can I choose how many items I want?
Where multiple quantities are allowed, the seller may indicate that an agreed offer price can be used for up to a particular quantity.
When purchasing an accepted offer, you must remain within the quantity approved for that offer.
Any quantity restrictions shown with the offer form or accepted offer form part of the agreement.
Why won’t Scoopton tell me the seller’s minimum price?
A seller’s minimum acceptable price is private.
If your offer is below the seller’s permitted range, Scoopton may tell you that the offer is too low or outside the acceptable range, but the seller’s actual minimum price will not be revealed.
This allows customers to negotiate while protecting sellers’ confidential pricing rules.
What happens after I submit an offer?
The seller can review your offer and choose an available response.
The seller may accept your offer, reject it, or send you a counteroffer.
You will receive updates through Scoopton and may also receive an email notification when action is required.
Your offer page will show its current status.
What is a counteroffer?
A counteroffer is a different price proposed by the seller.
For example, if a product is listed at £20 and you offer £15, the seller may decide that £17 is a price they are willing to accept.
The counteroffer will appear in your offer details together with any expiry information and the actions available to you.
A counteroffer does not charge you or automatically create an order.
What happens when my offer is accepted?
An accepted offer gives you the opportunity to purchase the eligible product at the agreed price.
Acceptance is not an order and no payment is taken simply because an offer has been accepted.
You must still add the accepted offer to your basket and complete Scoopton’s normal checkout process.
The accepted price is protected for your customer account and the relevant product or variation. It cannot be transferred to another customer.
How long do I have to buy after an offer is accepted?
Accepted offers have a purchase deadline.
The exact expiry date or time will be shown with your accepted offer and, where applicable, in the acceptance notification.
You must complete checkout before that deadline.
If you do not purchase within the allowed period, the agreed price expires and the product normally returns to its standard selling price.
Does accepting an offer reserve the product?
No.
An accepted offer gives you access to the agreed price for the permitted period, but it does not reserve stock.
The order is only secured once you successfully complete checkout.
Can I reuse an accepted offer?
No.
An accepted offer is intended for the specific customer, product or variation, approved quantity and applicable purchase period.
Once the accepted offer has been successfully used to place an order, it cannot be redeemed again.
Can I share my accepted offer with somebody else?
No.
Accepted offer pricing is linked securely to your Scoopton customer account and the relevant purchase.
Sending another person your offer link does not give them access to your negotiated price.
Can I use a voucher with an accepted offer?
Most additional product discount vouchers cannot normally be combined with an already negotiated Make an Offer price.
Eligible promotions that affect something different, such as qualifying free-delivery offers, may still apply where permitted.
Any applicable discount or delivery information will be shown during checkout before you pay.
What happens to delivery charges?
Make an Offer normally changes the agreed price of the product, not its delivery charge.
Your available delivery methods and shipping costs are calculated through Scoopton’s normal checkout system.
Always check the full order total before completing payment.
Can I keep submitting lower offers?
To prevent misuse of the service, Scoopton may limit the number of offers that can be submitted for the same product within a period of time.
If you reach an offer limit, you may need to wait before submitting another offer.
These controls help keep negotiations useful for both customers and sellers.
Can a seller change their offer settings after I submit?
Sellers can change whether they accept new offers and may update their pricing policies.
However, turning off Make an Offer for a product does not simply erase an existing negotiation that is already in progress.
Existing offers continue to be handled according to their status and applicable conditions.
Is my email address shown to the seller?
Your personal email address is not intended to be exposed simply because you make an offer.
Offer communication is handled through Scoopton’s Marketplace system. Email may be used to notify you that something has happened, but communication between customer and seller should remain within the Scoopton offer facility.
This helps protect the privacy of both parties.
What do the offer statuses mean?
Submitted means your offer has been sent and is waiting for action.
Countered means the seller has proposed a different price.
Accepted means a price has been agreed and you can purchase subject to the stated deadline and conditions.
Rejected means the seller has declined the offer.
Cancelled means the negotiation has been cancelled before becoming an order.
Ordered means the accepted offer has been successfully used to place an order.
An offer may also become unavailable after its permitted response or purchase period expires.
What happens after I place the order?
Once checkout has been completed successfully, the purchase becomes a normal Scoopton order.
You can follow the order through your Scoopton account and the normal Marketplace order process applies to payment, delivery, communication, returns and any applicable after-sales support.
The original offer remains associated with the resulting order so there is a clear record of the agreed price.
Important things to remember
Making an offer does not guarantee that the seller will accept it.
An accepted offer does not mean that an order has already been placed or paid for.
Complete checkout before the stated deadline if you want to use the agreed price.
Make sure you are purchasing the correct product and variation.
The seller’s private minimum pricing information will not be disclosed.
Offer prices are personal to the eligible customer and cannot be transferred or reused.
Stock is not reserved until checkout is successfully completed.
Normal delivery charges and applicable checkout conditions still apply.
Need help with an offer?
Open your Scoopton account and view the relevant offer first. Its current status, agreed price, expiry information and available actions will be displayed there.
If something appears incorrect or you need assistance with the Marketplace process, contact Scoopton Customer Support and include your offer reference where available.
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