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Seller Guide – Using Make an Offer on Scoopton - Scoopton Help & Support
Seller Guide – Using Make an Offer on Scoopton
7 October 2026 Comments Off
Scoopton’s Make an Offer facility gives sellers a controlled way to negotiate product prices with registered customers without changing the public selling price of a product.
Customers can make an offer, while you remain in control of whether the offer is accepted, rejected or answered with a counteroffer.
The system also includes pricing limits, quantity controls, expiry periods and customer-specific checkout protection to help ensure negotiated prices are used only as intended.
Why use Make an Offer?
Make an Offer can help convert customers who are interested in your product but are not ready to purchase at the current listed price.
Instead of publicly reducing your product price, you can negotiate privately with an individual customer.
Your normal product price remains visible to other customers.
If an offer is eventually accepted, only the eligible customer receives access to the negotiated purchase price.
Enabling Make an Offer for a product
When editing an eligible Marketplace product, open the product’s Additional Settings and locate the Make an Offer settings.
Offer availability and offer pricing policy are managed separately.
This means you can decide whether a product accepts offers and independently control the rules governing those offers.
Where available, Scoopton may also provide seller tools for managing offer eligibility across multiple products.
The Marketplace itself can apply global rules or administrative overrides. An administrator may therefore force Make an Offer on or off for a product where required.
Offer Eligibility and Offer Policy are separate
There are two different parts to the Make an Offer configuration.
Offer Eligibility controls whether customers are allowed to submit new offers for the product.
Offer Policy controls the conditions under which those offers may be made and accepted.
Save the appropriate section after making changes. Changing one section should not require you to resave or unintentionally alter the other.
What happens if I disable Make an Offer?
Disabling Make an Offer stops customers from creating new offers for that product.
It does not automatically delete legitimate offers or negotiations that were already created before the feature was disabled.
Existing offers can therefore continue through their appropriate workflow.
This protects both sellers and customers from losing an agreement simply because a product setting was subsequently changed.
Setting your offer policy
Where seller-controlled policies are available, you can define the commercial limits under which you are prepared to negotiate.
These may include a maximum permitted discount, a private minimum acceptable unit price, permitted quantity limits, offer or redemption expiry periods, whether counteroffers are permitted, and controls on repeated customer attempts.
Scoopton may also apply Marketplace-level restrictions or administrative policies where necessary.
Maximum discount
The maximum discount controls how far below the normal product price an offer may go.
For example, if your policy allows a maximum reduction of 20%, the offer system can prevent negotiations from moving outside that permitted range.
This is useful when you are willing to negotiate but still need to protect your margin.
Private minimum price
You can use a minimum acceptable unit price to define the lowest price you are prepared to accept.
Your minimum price is not disclosed to customers.
If a customer submits a price below the permitted range, they may be told that their offer is too low, but the system does not reveal the actual minimum required.
This is intentional and prevents customers from using the offer form to discover your pricing floor.
Quantity controls
Where quantity negotiation is enabled, you can control how many units may be purchased using the agreed offer price.
The customer may see wording such as an offer being available for up to a permitted quantity.
When the offer is redeemed, the customer’s purchase must remain within the quantity authorised by the agreement.
This prevents an accepted price intended for a small purchase from being used unexpectedly for a much larger quantity.
Offer attempt limits and cooldowns
Make an Offer includes controls designed to prevent customers repeatedly submitting unrealistic offers.
A maximum number of attempts and a rolling waiting period can be applied.
Once the permitted number of attempts has been reached, the customer may have to wait before submitting another offer for the product.
These protections allow genuine negotiation without allowing the feature to become disruptive.
Receiving a customer offer
New customer offers appear in your seller offer area, including Offers Received.
Open an offer to review its product, offer amount, customer communication, current status and available actions.
Depending on the offer state and your settings, you can normally choose to accept the offer, make a counteroffer, or reject it.
Accepting an offer
Choose Accept when you are satisfied with the customer’s proposed price and the applicable conditions.
Before acceptance is completed, Scoopton validates the offer against the current permitted policy.
This provides an additional safeguard against an outdated or invalid offer being accepted after relevant product or offer conditions have changed.
Once accepted, the customer is notified and receives the opportunity to purchase at the agreed price.
Acceptance does not mean you have received an order
This distinction is important.
When you accept an offer, the status is effectively awaiting customer purchase.
No order has yet been placed and you have not yet received payment.
The customer must still complete Scoopton’s normal checkout process before the stated purchase deadline.
Your notifications should therefore be treated as confirmation of an accepted negotiation, not confirmation of a completed sale.
Countering an offer
If the customer’s offer is too low but you are willing to negotiate, use the counteroffer facility where it is enabled.
Enter the price you are prepared to accept and submit the counteroffer.
The customer is notified and can review your proposed price from their Scoopton account.
Counteroffers remain subject to the product’s applicable pricing rules.
The system will not intentionally allow a seller response to bypass the policy that protects the product’s permitted pricing range.
Rejecting an offer
Reject the offer when you do not wish to accept or continue negotiating it.
The customer will be informed that the offer has been declined.
There is no requirement to reveal your minimum acceptable price when rejecting an offer.
What happens after an offer is accepted?
Scoopton creates protected purchase pricing for the eligible customer.
The customer does not need a public voucher code and the product’s normal public selling price does not need to be changed.
The negotiated price is restricted to the relevant customer, product or variation, permitted quantity, applicable currency and purchase period.
This protects your agreed price from being used by unrelated customers.
Accepted offers expire
An accepted offer has a purchase window.
The exact deadline is recorded with the offer and communicated to the customer.
If the customer does not complete checkout before the deadline, the special negotiated purchase opportunity expires.
They would then need to purchase at the currently available price or begin another offer process if permitted.
Is stock reserved when I accept an offer?
No.
Accepting an offer does not reserve product inventory.
The customer still needs to complete checkout successfully.
Until an order has actually been placed, the accepted offer should not be treated as a completed sale.
What happens when the customer checks out?
The customer proceeds through Scoopton’s normal basket and checkout.
Shipping, applicable taxes and other normal Marketplace order calculations continue to operate as usual.
The negotiated product reduction is funded from the seller’s product price rather than being a Marketplace-wide discount.
Normal Marketplace commission calculations are then based on the resulting order pricing according to the applicable Marketplace rules.
Once the order has been successfully created and verified, the temporary negotiated purchase price can no longer be reused.
Can a customer use the same accepted price twice?
No.
Accepted offer pricing is designed for its authorised purchase.
After the customer successfully places the linked order, the offer moves to its ordered state and the negotiated purchase price cannot simply be used again.
This prevents repeated purchases using an agreement that was intended for a single negotiation.
Can customers combine other discounts with an offer?
Make an Offer represents an already negotiated product price, so normal additional product discount vouchers generally cannot be stacked on top of it.
Where Scoopton permits an unrelated benefit, such as an eligible free-delivery promotion, that may still be applied according to its own conditions.
The final calculation is handled through the normal Scoopton checkout process.
What about customer privacy?
The customer’s private email address should not be exposed simply because they submitted an offer.
Communication should remain within Scoopton’s offer and Marketplace messaging facilities.
Scoopton may send notification emails to tell either party that an action has occurred, but personal email addresses do not need to be exchanged for a negotiation to take place.
This helps protect both sellers and customers.
Following an offer after purchase
When an accepted offer is used successfully, the resulting Scoopton order is linked back to the offer.
This gives you, the customer and authorised Marketplace administrators a clear record showing that the order resulted from an agreed negotiation.
The offer status changes to Ordered, while fulfilment continues through the normal seller order workflow.
Understanding the main offer statuses
Submitted means a customer has sent an offer that requires review.
Countered means a different price has been proposed during the negotiation.
Accepted means the negotiation has been agreed but the customer may still need to complete checkout.
Rejected means the offer has been declined.
Cancelled means the negotiation ended before becoming an order.
Ordered means the accepted offer has been successfully converted into a Scoopton order.
Expired negotiations or purchase opportunities can no longer be redeemed once their permitted period has passed.
Good practice when using Make an Offer
Set your minimum price according to the lowest price at which you genuinely want to sell.
Use the maximum discount setting to protect against accidental over-discounting.
Set sensible quantity limits where accepting the same price for a large number of units could affect your margin.
Respond to offers promptly so customers remain interested in the purchase.
Use a counteroffer when the customer’s price is close to an amount you would accept instead of rejecting a potentially useful sale.
Remember that accepting an offer is not the same as receiving an order.
Do not dispatch goods until an actual paid or otherwise valid Scoopton order exists.
Keep offer-related communication within Scoopton so there is a record of the negotiation.
Marketplace oversight
Scoopton Marketplace administrators can oversee Make an Offer activity to help maintain a fair and reliable Marketplace.
Marketplace rules may take priority over individual seller settings where an administrative restriction or product-level override has been applied.
Offer history and linked order information also provide an audit trail where Scoopton needs to review what was offered, accepted or purchased.
In summary
Make an Offer gives you flexibility without requiring you to publicly discount your products.
You decide whether eligible products accept offers, establish the pricing boundaries within which you are comfortable negotiating, and choose whether to accept, reject or counter each qualifying offer.
Scoopton then manages the customer-specific agreed price, expiry controls and connection between the negotiation and any resulting order.
Used carefully, Make an Offer can help turn interested shoppers into customers while keeping you in control of your pricing.
Seller Guide – Using Make an Offer on Scoopton
Scoopton’s Make an Offer facility gives sellers a controlled way to negotiate product prices with registered customers without changing the public selling price of a product.
Customers can make an offer, while you remain in control of whether the offer is accepted, rejected or answered with a counteroffer.
The system also includes pricing limits, quantity controls, expiry periods and customer-specific checkout protection to help ensure negotiated prices are used only as intended.
Why use Make an Offer?
Make an Offer can help convert customers who are interested in your product but are not ready to purchase at the current listed price.
Instead of publicly reducing your product price, you can negotiate privately with an individual customer.
Your normal product price remains visible to other customers.
If an offer is eventually accepted, only the eligible customer receives access to the negotiated purchase price.
Enabling Make an Offer for a product
When editing an eligible Marketplace product, open the product’s Additional Settings and locate the Make an Offer settings.
Offer availability and offer pricing policy are managed separately.
This means you can decide whether a product accepts offers and independently control the rules governing those offers.
Where available, Scoopton may also provide seller tools for managing offer eligibility across multiple products.
The Marketplace itself can apply global rules or administrative overrides. An administrator may therefore force Make an Offer on or off for a product where required.
Offer Eligibility and Offer Policy are separate
There are two different parts to the Make an Offer configuration.
Offer Eligibility controls whether customers are allowed to submit new offers for the product.
Offer Policy controls the conditions under which those offers may be made and accepted.
Save the appropriate section after making changes. Changing one section should not require you to resave or unintentionally alter the other.
What happens if I disable Make an Offer?
Disabling Make an Offer stops customers from creating new offers for that product.
It does not automatically delete legitimate offers or negotiations that were already created before the feature was disabled.
Existing offers can therefore continue through their appropriate workflow.
This protects both sellers and customers from losing an agreement simply because a product setting was subsequently changed.
Setting your offer policy
Where seller-controlled policies are available, you can define the commercial limits under which you are prepared to negotiate.
These may include a maximum permitted discount, a private minimum acceptable unit price, permitted quantity limits, offer or redemption expiry periods, whether counteroffers are permitted, and controls on repeated customer attempts.
Scoopton may also apply Marketplace-level restrictions or administrative policies where necessary.
Maximum discount
The maximum discount controls how far below the normal product price an offer may go.
For example, if your policy allows a maximum reduction of 20%, the offer system can prevent negotiations from moving outside that permitted range.
This is useful when you are willing to negotiate but still need to protect your margin.
Private minimum price
You can use a minimum acceptable unit price to define the lowest price you are prepared to accept.
Your minimum price is not disclosed to customers.
If a customer submits a price below the permitted range, they may be told that their offer is too low, but the system does not reveal the actual minimum required.
This is intentional and prevents customers from using the offer form to discover your pricing floor.
Quantity controls
Where quantity negotiation is enabled, you can control how many units may be purchased using the agreed offer price.
The customer may see wording such as an offer being available for up to a permitted quantity.
When the offer is redeemed, the customer’s purchase must remain within the quantity authorised by the agreement.
This prevents an accepted price intended for a small purchase from being used unexpectedly for a much larger quantity.
Offer attempt limits and cooldowns
Make an Offer includes controls designed to prevent customers repeatedly submitting unrealistic offers.
A maximum number of attempts and a rolling waiting period can be applied.
Once the permitted number of attempts has been reached, the customer may have to wait before submitting another offer for the product.
These protections allow genuine negotiation without allowing the feature to become disruptive.
Receiving a customer offer
New customer offers appear in your seller offer area, including Offers Received.
Open an offer to review its product, offer amount, customer communication, current status and available actions.
Depending on the offer state and your settings, you can normally choose to accept the offer, make a counteroffer, or reject it.
Accepting an offer
Choose Accept when you are satisfied with the customer’s proposed price and the applicable conditions.
Before acceptance is completed, Scoopton validates the offer against the current permitted policy.
This provides an additional safeguard against an outdated or invalid offer being accepted after relevant product or offer conditions have changed.
Once accepted, the customer is notified and receives the opportunity to purchase at the agreed price.
Acceptance does not mean you have received an order
This distinction is important.
When you accept an offer, the status is effectively awaiting customer purchase.
No order has yet been placed and you have not yet received payment.
The customer must still complete Scoopton’s normal checkout process before the stated purchase deadline.
Your notifications should therefore be treated as confirmation of an accepted negotiation, not confirmation of a completed sale.
Countering an offer
If the customer’s offer is too low but you are willing to negotiate, use the counteroffer facility where it is enabled.
Enter the price you are prepared to accept and submit the counteroffer.
The customer is notified and can review your proposed price from their Scoopton account.
Counteroffers remain subject to the product’s applicable pricing rules.
The system will not intentionally allow a seller response to bypass the policy that protects the product’s permitted pricing range.
Rejecting an offer
Reject the offer when you do not wish to accept or continue negotiating it.
The customer will be informed that the offer has been declined.
There is no requirement to reveal your minimum acceptable price when rejecting an offer.
What happens after an offer is accepted?
Scoopton creates protected purchase pricing for the eligible customer.
The customer does not need a public voucher code and the product’s normal public selling price does not need to be changed.
The negotiated price is restricted to the relevant customer, product or variation, permitted quantity, applicable currency and purchase period.
This protects your agreed price from being used by unrelated customers.
Accepted offers expire
An accepted offer has a purchase window.
The exact deadline is recorded with the offer and communicated to the customer.
If the customer does not complete checkout before the deadline, the special negotiated purchase opportunity expires.
They would then need to purchase at the currently available price or begin another offer process if permitted.
Is stock reserved when I accept an offer?
No.
Accepting an offer does not reserve product inventory.
The customer still needs to complete checkout successfully.
Until an order has actually been placed, the accepted offer should not be treated as a completed sale.
What happens when the customer checks out?
The customer proceeds through Scoopton’s normal basket and checkout.
Shipping, applicable taxes and other normal Marketplace order calculations continue to operate as usual.
The negotiated product reduction is funded from the seller’s product price rather than being a Marketplace-wide discount.
Normal Marketplace commission calculations are then based on the resulting order pricing according to the applicable Marketplace rules.
Once the order has been successfully created and verified, the temporary negotiated purchase price can no longer be reused.
Can a customer use the same accepted price twice?
No.
Accepted offer pricing is designed for its authorised purchase.
After the customer successfully places the linked order, the offer moves to its ordered state and the negotiated purchase price cannot simply be used again.
This prevents repeated purchases using an agreement that was intended for a single negotiation.
Can customers combine other discounts with an offer?
Make an Offer represents an already negotiated product price, so normal additional product discount vouchers generally cannot be stacked on top of it.
Where Scoopton permits an unrelated benefit, such as an eligible free-delivery promotion, that may still be applied according to its own conditions.
The final calculation is handled through the normal Scoopton checkout process.
What about customer privacy?
The customer’s private email address should not be exposed simply because they submitted an offer.
Communication should remain within Scoopton’s offer and Marketplace messaging facilities.
Scoopton may send notification emails to tell either party that an action has occurred, but personal email addresses do not need to be exchanged for a negotiation to take place.
This helps protect both sellers and customers.
Following an offer after purchase
When an accepted offer is used successfully, the resulting Scoopton order is linked back to the offer.
This gives you, the customer and authorised Marketplace administrators a clear record showing that the order resulted from an agreed negotiation.
The offer status changes to Ordered, while fulfilment continues through the normal seller order workflow.
Understanding the main offer statuses
Submitted means a customer has sent an offer that requires review.
Countered means a different price has been proposed during the negotiation.
Accepted means the negotiation has been agreed but the customer may still need to complete checkout.
Rejected means the offer has been declined.
Cancelled means the negotiation ended before becoming an order.
Ordered means the accepted offer has been successfully converted into a Scoopton order.
Expired negotiations or purchase opportunities can no longer be redeemed once their permitted period has passed.
Good practice when using Make an Offer
Set your minimum price according to the lowest price at which you genuinely want to sell.
Use the maximum discount setting to protect against accidental over-discounting.
Set sensible quantity limits where accepting the same price for a large number of units could affect your margin.
Respond to offers promptly so customers remain interested in the purchase.
Use a counteroffer when the customer’s price is close to an amount you would accept instead of rejecting a potentially useful sale.
Remember that accepting an offer is not the same as receiving an order.
Do not dispatch goods until an actual paid or otherwise valid Scoopton order exists.
Keep offer-related communication within Scoopton so there is a record of the negotiation.
Marketplace oversight
Scoopton Marketplace administrators can oversee Make an Offer activity to help maintain a fair and reliable Marketplace.
Marketplace rules may take priority over individual seller settings where an administrative restriction or product-level override has been applied.
Offer history and linked order information also provide an audit trail where Scoopton needs to review what was offered, accepted or purchased.
In summary
Make an Offer gives you flexibility without requiring you to publicly discount your products.
You decide whether eligible products accept offers, establish the pricing boundaries within which you are comfortable negotiating, and choose whether to accept, reject or counter each qualifying offer.
Scoopton then manages the customer-specific agreed price, expiry controls and connection between the negotiation and any resulting order.
Used carefully, Make an Offer can help turn interested shoppers into customers while keeping you in control of your pricing.
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