Standard return policy guide for different types of products - Scoopton Help & Support

Here’s a standard return policy guide for different types of products that our seller may offer to buyers:

Clothing and Apparel

• Return Window: 30-60 days
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
• Exceptions: Intimate apparel, swimsuits, and final sale items may not be returnable or may have a shorter return window (e.g., 14 days).

Electronics

• Return Window: 14-30 days
• Condition: Products must be in new or like-new condition, with all original packaging, accessories, and manuals included.
• Restocking Fee: A restocking fee (e.g., 10-20%) may be applied for opened or used items.
• Exceptions: Custom-built or special-order electronics may not be returnable.

Furniture

• Return Window: 30 days
• Condition: Items must be in original condition, with all packaging and accessories included.
• Restocking Fee: A restocking fee may apply, especially for large items or custom-made furniture.
• Exceptions: Assembled or used furniture may not be returnable.

Jewelry and Accessories

• Return Window: 14-30 days
• Condition: Items must be unworn, in original packaging, with certificates (if applicable).
• Exceptions: Custom-made or personalized jewelry may not be returnable.

Beauty and Personal Care Products

• Return Window: 14-30 days
• Condition: Unopened and unused items only, due to hygiene concerns.
• Exceptions: Opened products may not be returnable unless they are defective.

Health and Wellness Products (e.g., supplements, fitness equipment)

• Return Window: 30 days
• Condition: Unopened products only, especially for supplements. For fitness equipment, the item must be in like-new condition.
• Exceptions: Opened supplements are generally non-returnable.